Industries

Consumer Goods and Retail

Excelling in the age of digital commerce

Overview

The Consumer Goods & Retail industry is undergoing a profound transformation driven by shifting consumer expectations, rapid technological advancements, and constant market disruption. Today’s consumers are more informed, value-conscious, and digitally connected than ever before. They seek great products at great value, personalized experiences, and alignment with their values—especially when it comes to sustainability and innovation. To stay relevant, brands and retailers must not only understand these evolving demands but also respond with agility and purpose.

Winning in this landscape requires more than traditional strategies. It calls for real-time, data-driven insights, scalable innovation, and a relentless focus on customer-centricity. From beauty and personal care to grocery, luxury, and food service, companies must rethink how they operate, engage, and grow. By leveraging AI, advanced analytics, and omnichannel strategies, industry leaders are turning disruption into opportunity—strengthening capabilities, launching sustainable products, and delivering experiences that meet consumers where they are, both globally and locally.

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Consumer Goods

The consumer packaged goods (CPG) industry is undergoing rapid transformation driven by shifting consumer expectations, digital disruption, and increasing pressure to deliver sustainable growth. Success in this dynamic environment demands new capabilities—from digital fluency and data-driven decision-making to supply chain agility and purpose-driven leadership.

Retail

As the retail industry faces a new reality, using AI and advanced analytics to reimagine personalization, customer journeys, and even environmental sustainability is critical. This is first about figuring out and acquiring the right capabilities and strengthening technology, processes, and talent for both quick wins and the long term.

CAPABILITIES

Capabilites for the Consumer Goods and
Retail industry

  • Consumer & Market Intelligence
  • Brand Management
  • Product Management
  • Enterprise Technologies
  • R&D
  • E-Commerce & D2C
  • Retail & Channel Operations
  • Manufacturing
  • Procurement
  • Merchandising & Category Management
INSIGHTS

Explore Our Latest Insights into
Consumer Goods & Retail

Blog

Generative AI and the future of work in consumer goods

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Article

Finding and keeping the right talent for growth

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Article

Why you need a digital talent strategy

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Report

How Grocers can win the talent war

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